Skip to content
Write review For Business
  • Login

Contact Yankee Candle Customer Service

Yankee Candle Phone Numbers and Emails

Toll-Free Number:

  • (877) 803-6890
Call customer service
Send Message

Customer Service:

  • +44 800 234 6169
    United Kingdom

Sales/ Reservations:

  • (800) 243-1776

Yankee Candle Emails:

Customer Service
General Info
Legal
Copyright Infringement Inquiries
ebusiness@newellco.com
Is this your business?

Yankee Candle Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Yankee Candle Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    69% phone 31% email

  • The best phone number to call Yankee Candle is 8778036890. 94% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Yankee Candle may ask you for the following information to identify you as a customer: phone number, email or order id or tracking no.

View full overview ›

How to Contact Yankee Candle?

Most Popular Number:

(877) 803-6890
Total calls: 111 Issues resolved: 8 Last call: Nov 29, 2025

Yankee Candle customer service phone number is 877-803-6890. This is the line for toll-free calls. If you are calling from the UK, please dial +44-800-234-6169. To reach out to the sales and reservations department, call 800-243-1776. Usually, customers call Yankee Candle support to get assistance with their order, address delivery issues, resolve difficulties with payments, get information about available items, sales and discounts, and more. If you choose to contact the company via phone, keep in mind that Thursday has the longest wait times due to the high volume of calls.

Contacting the company via email is a good solution if your issue is not urgent. Yankee Candle email for customer support is yankeecandle.consumercare@newellco.com. If you send an email to info@yankeecandle.com, you can get general information about the company and its services. The email for addressing copyright infringement inquiries is copyright@newellco.com. Instead of sending an email, customers can also submit a message via Yankee Candle website.

Yankee Candle main office is located in North Carolina. Yankee Candle address for headquarters is 4110 Premier Drive, High Point, North Carolina 27265, United States. If you need to reach out to the company via regular mail, send your correspondence to P.O. Box 110, 16 Yankee Candle Way, South Deerfield, MA 01373.

Yankee Candle support agents are available Monday through Friday from 9 am to 8 pm EST. On Saturday, the company operates between 10 am and 6 pm EST. Please note that these operation hours can change during major holidays.

Yankee Candle website doesn’t have an option of contacting customer service agents via live chat. However, you can fill out an online inquiry form via the website and submit a message. To do that, please follow the “Contact Us” hyperlink at the bottom of the page. Then, fill out an online form by providing the required information.

PissedConsumer Club

Contact Information

Yankee Candle Website:

Yankee Candle Help Center:

Corporate Office Address:

The Yankee Candle Company, Inc.
4110 Premier Drive
High Point, North Carolina 27265
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 8:00pm

Saturday: 10:00am - 6:00pm (Eastern Time)


Mailing Address:

P.O. Box 110

16 Yankee Candle Way

South Deerfield, MA 01373

More contact details

Yankee Candle Customer Service Reviews

1.5 / 5
Poor
See all 216 reviews
Jenica New
Mistaken shipping addres
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Satisfied with outcome. Representative did an excellent job.

Appreciate help. 121212****121121****212

Dawn H Lgf
A company that doesn't stand behind there products
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

They asked for pictures and I sent it to them and then they asked to send them again. I have not heard back.

Hind Cec
Order

I received an extra item. Should I send it back to you?

I am not sure what I should do to resolve this issue so If you could let me know how to proceed then I will try to comply with your suggestions for relief. Thanks for your help in resolving this issue that

Summary of Yankee Candle Customer Service Calls

260 TOTAL
CALLS
03:08 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Yankee Candle?

Product/ Service Question:

  • “Item received by mail broken”
  • “Received broken merchandise”
  • “Disappointed with candles”

Shipping and Delivery Question:

  • “Wrong shipping address”
  • “Wrong address on shipping label”
  • “Candle delivery”

Request for Information Question:

  • “I can’t place my order. It shows up in my bag, but I can’t get to check out. The sale finishes today and I want my order in for discounts.”
  • “Ineed a help now fo jobs”
  • “Online order help”

Payments and Charges Question:

  • “I think I may have bought from a fraudulent site acting as the Yankee candle”
  • “I’m starting to think that I have bought my stuff from a fraudulent site that’s using your name Yankee candle because when I go to track my package and I put my order number in, it’s redirecting me to a Facebook site and then I call your custom”
  • “Please provide the 15% discount code that was advertised when I began my order”

Account Question:

  • “I’ve tried dozens of time to sign in to change my password i enter the code# and it says it’s wrong”
  • “Birthday Rewards”
  • “Credit on account for points”

Return/ Replace Question:

  • “Returns”
  • “Incorrect address for most recent order”
  • “Trying to figure out to change my password”

Activation/ Cancellation Question:

  • “Order cancelled”
  • “Why order cancelled”
  • “Recent order - part of it was canceled.”

Staff Question:

  • “Unprofessionalism answers for defective /damaged candles”
  • “Rude manager”
  • “Customer service”

Website/ Application Question:

  • “Can’t order online”
  • “Website”

Employment Question:

  • “Former employee need W2 forn for 2018”
  • “Former employee need W2 forn for 2019”

Cards Question:

  • “Update credit card on file”

Refund Question:

  • “Waiting on refund”

Other Question:

  • “Missing two candles”
  • “Order is not here”
  • “Birthday candle”

Compare Yankee Candle Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Bath And Body Works
Bath And Body Works Customer Service
stars-rating-fill
2.5 out of 5
Goose Creek Candles
Goose Creek Candles Customer Service
stars-rating-fill
1.8 out of 5
Roetell
Roetell Customer Service
Write a review
Do you have something to say about Yankee Candle? What happened? What can we help you with?
Submit review Don't show this popup
Yankee Candle
Reviews Contacts Community