Contact Yankee Candle Customer Service
Yankee Candle Phone Numbers and Emails
Toll-Free Number:
-
(877) 803-6890
Customer Service:
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+44 800 234 6169United Kingdom
Sales/ Reservations:
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(800) 243-1776
Yankee Candle Emails:
How to Contact Yankee Candle?
Most Popular Number:
| Total calls: 80 | Issues resolved: 6 | Last call: Mar 1, 2025 |
Yankee Candle Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Yankee Candle Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Yankee Candle is 8778036890. 93% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Yankee Candle may ask you for the following information to identify you as a customer: phone number, order id or tracking no or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Yankee Candle Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Yankee Candle is 8778036890. 93% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Yankee Candle may ask you for the following information to identify you as a customer: phone number, order id or tracking no or first and last name.
People call Yankee Candle mainly because of product/ service, request for information, shipping and delivery.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Yankee Candle is info@yankeecandle.com. 79% of customers use this email address to address their issues and concerns.
Contact Information
Yankee Candle Website:
Yankee Candle Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 8:00pm
Saturday: 10:00am - 6:00pm (Eastern Time)
Mailing Address:
P.O. Box 110
16 Yankee Candle Way
South Deerfield, MA 01373
Summary of Yankee Candle Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Yankee Candle?
Product/ Service Question:
- “Disappointed with candles”
- “Damaged candle”
- “Broken ca dle prob”
Shipping and Delivery Question:
- “Tracking failure”
- “Haven't received my order”
- “Missing order”
Request for Information Question:
- “Check my recent candle order”
- “About my order”
- “Questionable item received”
Activation/ Cancellation Question:
- “Order cancelled”
- “Why order cancelled”
- “Recent order - part of it was canceled.”
Payments and Charges Question:
- “Please provide the 15% discount code that was advertised when I began my order”
- “Coupons”
- “Nobody honors your coupons”
Account Question:
- “Birthday Rewards”
- “Credit on account for points”
- “Balance of gift card”
Return/ Replace Question:
- “Trying to figure out to change my password”
- “Return label”
- “Return”
Staff Question:
- “Unprofessionalism answers for defective /damaged candles”
- “Rude manager”
- “Customer service”
Website/ Application Question:
- “Can’t order online”
- “Website”
Employment Question:
- “Former employee need W2 forn for 2018”
- “Former employee need W2 forn for 2019”
Cards Question:
- “Update credit card on file”
Refund Question:
- “Waiting on refund”
Other Question:
- “Was not spoken to professional & did not handle my situation”
- “Didnt recive my order”
- “Can’t complete order”
Compare Yankee Candle Customer Service To
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