Yankee Candle Phone Numbers and Emails

Toll-Free Number:

  • (877) 803-6890

Send Message

Customer Service:

  • +44 800 234 6169
    United Kingdom

Sales/ Reservations:

  • (800) 243-1776

Yankee Candle Emails:

Customer Service
General Info
Legal
Copyright Infringement Inquiries
ebusiness@newellco.com
Is this your business?
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Yankee Candle Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Yankee Candle Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.

    Source Distribution
    46% phone 54% email
  • The best email to contact Yankee Candle is info@yankeecandle.com. 93% of customers use this email address to address their issues and concerns.

  • The best phone number to call Yankee Candle is 8778036890. 86% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Wednesday and Sunday.

View full overview ›
PissedConsumer Club

Contact Information

Yankee Candle Website:

Yankee Candle Help Center:

Corporate Office Address:

The Yankee Candle Company, Inc.
4110 Premier Drive
High Point, North Carolina 27265
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 8:00pm

Saturday: 10:00am - 6:00pm (Eastern Time)


Mailing Address:

P.O. Box 110

16 Yankee Candle Way

South Deerfield, MA 01373

More contact details

Yankee Candle Rating Based on 123 Reviews

Rating details

1.9
more details
Customer service
Product or Service Quality
Price Affordability
Website

Rating stats

Rating trend

Summary of Yankee Candle Customer Service Calls

179 TOTAL
CALLS
04:13 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Yankee Candle?

Product/ Service Question:

  • “Item received by mail broken”
  • “I placed an 83$ order and have not received it.”
  • “I just put in an order and it's $6.00 over. Why is that?”

Shipping and Delivery Question:

  • “Wrong order”
  • “Package not delivered - was due today I pad for 2 day express”
  • “Delivery”

Request for Information Question:

  • “Ask about coupons”
  • “Check on order”
  • “Questions about items”

Payments and Charges Question:

  • “Please provide the 15% discount code that was advertised when I began my order”
  • “Coupons”
  • “Nobody honors your coupons”

Activation/ Cancellation Question:

  • “I need to TEMPORARILY cancel”
  • “Cancel ordee”
  • “Unsubscribe from email list”

Account Question:

  • “Credit on account for points”
  • “Balance of gift card”

Staff Question:

  • “Rude manager”
  • “Customer service”

Employment Question:

  • “Former employee need W2 forn for 2018”
  • “Former employee need W2 forn for 2019”

Cards Question:

  • “Update credit card on file”

Website/ Application Question:

  • “Website”

Return/ Replace Question:

  • “Return”

Refund Question:

  • “Waiting on refund”

Other Question:

  • “Sale items on facebook stating its yankee candle”
  • “Burn oil”
  • “I would like to buy candle whole sale”

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