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2 comments

Customer service is a joke and Yankee candle u.k. , they will just ask for more and more evidence if you have a issue with their product .

I sent detailed photos of what is a dangerous candle , clearly showing the problem and also that it was a genuine product . We always luckily use our candles while attended and place on a slate coaster away from draughts and always trim the wick prior to re using , but also checking for any debris before lighting .

Never again will we buy Yankee products and please be aware what could of been possibly disastrous . It really is not satisfactory for consumers of a popular product

Product or Service Mentioned: Yankee Candle Candle.

Reason of review: Poor customer service.

Monetary Loss: $1.

Preferred solution: Full refund.

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Anonymous
#1458123

Never liked Yankee candles, never had a good one yet. They all tunnel and don't have a very good smell. Village candles have been good ones for me.

Anonymous
Indianapolis, Indiana, United States #1326083

If you take it into a store, they give you a refund if you have a receipt or exchange for another one if you don't.

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