Customer service is a joke and Yankee candle u.k. , they will just ask for more and more evidence if you have a issue with their product .
I sent detailed photos of what is a dangerous candle , clearly showing the problem and also that it was a genuine product . We always luckily use our candles while attended and place on a slate coaster away from draughts and always trim the wick prior to re using , but also checking for any debris before lighting .
Never again will we buy Yankee products and please be aware what could of been possibly disastrous . It really is not satisfactory for consumers of a popular product
Product or Service Mentioned: Yankee Candle Candle.
Reason of review: Poor customer service.
Monetary Loss: $1.
Preferred solution: Full refund.