Yankee Candle Reviews
Yankee Candle Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 83 reviews, consumers mostly dissatisfied. 40% would likely recommend. Rating distribution shows 77% unfavorable and 6% positive.
Key Takeaways for Future Customers
- Check recent Yankee Candle reviews before ordering; many mention shipping and tracking problems.
- Expect issues with customer service, refunds, and exchanges on online orders.
- Product quality complaints include weak scent and burning problems despite high price level.
Negative Feedback / Risk Areas
- Poor customer service and long response times.
- Missing tracking, late or wrong deliveries and canceled items.
- Refunds and exchanges often requested but problematic.
- Damaged jars, inconsistent burn and low fragrance.
Positive Feedback
Many customers still praise the candles, scent, and overall product when items arrive intact.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 83 reviews, consumers mostly dissatisfied. 40% would likely recommend. Rating distribution shows 77% unfavorable and 6% positive.
Key Takeaways for Future Customers
- Check recent Yankee Candle reviews before ordering; many mention shipping and tracking problems.
- Expect issues with customer service, refunds, and exchanges on online orders.
- Product quality complaints include weak scent and burning problems despite high price level.
Negative Feedback / Risk Areas
- Poor customer service and long response times.
- Missing tracking, late or wrong deliveries and canceled items.
- Refunds and exchanges often requested but problematic.
- Damaged jars, inconsistent burn and low fragrance.
Positive Feedback
Many customers still praise the candles, scent, and overall product when items arrive intact.
Media from reviews
Belle Vernon, Pennsylvania
I have talk to Luis about removing my...
I have talk to Luis about removing my e-mail address from your ads. E-mail quianagirl@***t,net have NOT HEARD BACK I iwould like to get this resolved !
i
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Charles, Illinois
Second candle that the wax doesn't evaporate during burning
- - Will not buy Yankee candles again.
- - Walmart candles smell and burn well and are cheaper.
- - The candles go out as wax smothers the wick.
Will never buy Yankee candles anymore! The cheaper candles at Walmart smell and burn properly; that is, the wax evaporates as it should as it burns down.
These defective ones go out on their own because the liquid wax smothers the wicks! Not acceptable for these prices. Don't buy.
There are plenty of better candles out there that burn properly. The company has gone downhill for years now.
- No pros until they fix the problem
Preferred solution: Full refund
User's recommendation: Don't waste your money
Atlanta, Georgia
Have not received my package do no have tracking numbers please help
Did not get the package ordered. Did not find tracking information.
You don't have my order on your record. Please let me know.
- Pro smell great
- Waiting for shipment
Preferred solution: Deliver product or service ordered
User's recommendation: It’s a good store get tracking numbers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Carmel, Pennsylvania
Refused to replace damaged candle
- - Ordered 3 personalized candles 1 arrived damaged and wasn’t replaced, canceled replacements due to copyright image, refunds; candles never received.
Ordered 3 personalized candles for Christmas gifts, 1 showed up damaged. called customer support to have it replaced.
waited, checked on order status-Yankee cancelled the order for my replacement candle and never notified me. called them again- this time they tell me they can't replace personalized candles. they refund me and tell me to redo my order. The refund they gave me does not cover the cost this time though.
Wait. Check on order status- Canceled. Call them again- they tell me order is canceled this time cause images in the personalized candle are copyright (they already sent me 1 damaged candle with the same image on it but now they won't). They tell me i have to go to a store to get my candle made, or write them a letter stating they can use my copyright images.
I own a business- i can't write them a letter stating they can use my images without a lawyer, nor would i. These demands are ridiculous to get a candle.
never got my candle. terrible customer service!
- Poor quality of candle
- Poor customer service
Preferred solution: my candle!
User's recommendation: avoid them!
Thank you for sharing your feedback. We understand your frustration and sincerely apologize for any difficulties you've encountered in resolving this matter.
Please contact us at 1 (877) 803-****. We are available from Monday - Friday, 9 AM - 5 PM Eastern Time. We are happy to assist you and work toward a resolution.
We appreciate your patience and look forward to hearing from you. Regards, Yankee Candle Consumer Service.
Phoenix, Arizona
No one gets back to me
- - Cannot reach customer service; requests contact.
- - A larger woodwork candle arrived broken; requests credit and contact at 602-320-**** from Robert.
Ive tried getting in touch with someone anyone in customer service. One of my larger candles by woodwork was broken when it arrived. I would like to discuss getting a credit for it!
Would someone get in touch with me please 602-320-****
Robert
- Lacks all customer service
Preferred solution: Full refund
User's recommendation: I will not order again !!! No ones answers the phone!!
Thank you for sharing your feedback. We understand your frustration and sincerely apologize for any difficulties you've encountered in resolving this matter.
Please contact us at 1 (877) 803-****. We are available from Monday - Friday, 9 AM - 5 PM Eastern Time. We are happy to assist you and work toward a resolution.
We appreciate your patience and look forward to hearing from you. Regards, Yankee Candle Consumer Service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeland, Florida
Resolved: HFUS0893770**** - CANCEL
- - Yankee Candle canceled my order after contacting the warehouse.
- - I need to cancel my recent order, but I missed the 15 minutes.
- - Plugins are bad for cats.
Company fixed the issue and I have been provided with full refund. I already answered these questions.
They were great and resolved my issue immediately.
Great company. No issues.
**Update** Yankee Candle was able to cancel my order. They contacted the warehouse and were able to stop the order.
I need to cancel my recent order.
Unfortunately, I missed the 15 minutes. I have discovered that the plugins are bad for cats.
- Canceled my order as requested
- Oils should not be used around cats livers cannot process
- No other cons
Preferred solution: Full refund
User's recommendation: Recommend
Thank you for sharing your feedback. We understand your frustration and sincerely apologize for any difficulties you've encountered in resolving this matter.
Please contact us at 1 (877) 803-****. We are available from Monday - Friday, 9 AM - 5 PM Eastern Time. We are happy to assist you and work toward a resolution.
We appreciate your patience and look forward to hearing from you. Regards, Yankee Candle Consumer Service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Derry, New Hampshire
Candles not burning correctly
- - Bought four pumpkin spice Yankee candles.
- - They burn in the middle and lack scent.
- - Not happy with them for the money I paid.
- - Would like compensation.
I bought 4 pumpkin spice Yankee candles all of them I light and use are burning in middle only donot have strong scent
Im not happy with them for the money I paid for them would like compensation Please I spent good money always buy Yankee candles these are horrible not sure whats going on with them
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Almont, Michigan
Lied about delivery time, can’t talk to a human without paying!!!! And I still have no answers as to where or when my purchases will arrive! They got their payment though!
- - Couldn't reach a human; asked to pay a $5 connect fee.
- - The $5 fee is refundable; considering Bath & Body Works or Goosecreek.
Ha Ha Hacouldnt speak with a human. Wanted my card info to pay $5 to be connected with a live person who could help???
They said it was refundable charge. Seriously, Ive never dealt with this much ridiculousness in my life.
I will never purchase from Yankee on line again!!! Although I love their candles I may have to now change to Bath and Body Works or Goosecreek.
Thank you for taking the time to notify us of this complaint. We stand behind our products and we offer consumer care by phone and online at no cost.
We are including the contact information for Yankee Candle Consumer Care here. Telephone: 1-877-803-**** Mon-Friday: 9am-8pm EST Email/Chat: https://***/support/contact-us Please reach out to us directly, and we will be more than happy to address any concerns you may have.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMistaken shipping addres
Satisfied with outcome. Representative did an excellent job.
Appreciate help. 121212****121121****212
Lubbock, Texas
I’ve tried dozens of time to sign in to change my password i enter the code# and it says it’s wrong
- - Can't sign in after multiple attempts.
- - Requested a new code, but the code was wrong.
- - Candles are waiting to check out; issue needs a quick resolution.
i can't get signed in on my account. I have tried a dozen times to get signed in.
Send me a new code. I go get the new code and type it in. They said it's the wrong code. I've got candles waiting to check out.
If I can't resolve this issue in the next few minutes, you can keep your candles. I'm done. This is ridiculous.
I don't mean to be rude. I'm just tired of this.
Kill Devil Hills, North Carolina
Candles
- - I need an English-speaking rep by phone.
- - I bought 5–6 large candles.
- - My wife Lindy placed orders; she died in March.
- - I don’t know the order name.
Get someone on the phone thats speaks English! A while back, I bought 5 or 6 of your big candles.
I bought them from a woman who knows how to describe what the *** a scent of a candle smellls like! I consider this a girly thing, so I know my wife did the ordering. Unfortunately she passed away March of this year. My name is John Bell, hers is Lindy.
I wanted to carry on her tradition as far as candles.
I dont know whose name its in, password or anything else. Thank you for making her days a little better!!!
Preferred solution: I don’t know, maybe something to do with Christmas
Murrysville, Pennsylvania
Disappointed has a extremely low scent
- - I have bought Yankee candles for years.
- - In October I bought two candles, used one, and the Apple Pumpkin had little scent; could be a bad batch.
I have been buying your candles for years. Always looked forward to using them.
I purchased 2 Yankee candles in October only used 1 and it has very little scent to it. It was their apple pumpkin ( so disappointed ) your brand has always been great but, not this time.could have been a bad batch.
User's recommendation: I guess double check ur product before going out the door.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThese new labels are HORRIBLE!!!! why the tacky big white box!?? Shame on you Yankee! This are God awful and I will never buy again
- - Dislikes the modernized white box design and wants the classic look with a large picture.
- - Won't buy again until the white label is removed.
They made a change that wasn't necessary and that most people didn't want: a modernized look. Most of your customers don't want this tacky white box.
We want to see the actual picture, not your stupid white box. We already know it's Yankee Candle. I beg you to go back to the large picture on the jar candles and stick with the classic look.
I won't buy again until you do, and I spend over $200 a year purchasing with YC. Not anymore until you take the stupid white label off.
User's recommendation: Beg for the classic design to return or don’t support them
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Verified ReviewerOrder Mishap
- - Order placed 06/13/2025 with no updates, tracking, or shipping email.
- - One paid-for candle was missing; item canceled.
- - Shipping was charged.
Placed order on 06/13/2025. Never received any other information.
On 06/21/2025, my neighbor calls me, as I am out of town, and says there is a box outside. No shipping email. No tracking. Nothing.
I spend quite a bit with them, and I have to say I am pissed. I had my neighbor open the box, and one candle I paid for isn't there. They canceled the item without a word and no refund.
Then they have the nerve to charge shipping. I see Yankee has gotten too big for their britches.
Cheapest Shipping
Cannot cancel orders / cannot get anyone from customer service on the phone / their AI generated system sounds very off-putting / oh, and you cannot stop their order once they ship it.. very over YC
Colorado Springs, Colorado
THEY KEEP RAISING THERE PRICES "?? I REMEMBER WHEN A CANDLE WAS ONLY $20 ITS DEFINATEL SKY ROCKETED OVER THE YRS
THE PRICES KEEP GOING UP I GUESS THEY HAVE TO KEEP UP WITH EVERYONE ELSE"?? BUT
THE CANDLES ARE GOOD BUT THE PRICES ARE NOT"??
About
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Some particular items can make our lives brighter and more interesting. Candle is a part of big art. This usual accessory helps relax and makes mood better. Yankee Candle is an online store, where people can purchase beautiful candles of different types, shapes and fragrances. In the collection of candles there are more than 150 fragrances, well-known in the world. The company was born in 1969, when one man tried to make a Christmas gift for his mother, using usual crayons. The company's facility is located in Massachusetts. Buyers can select among presented samples, or may even order custom made candle. Moreover, there are numerous accessories like candle handlers and jar shades and other essentials.
Yankee Candle is ranked 87 out of 622 in Bed and Bath category
USA
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Thank you for sharing your feedback. We understand your frustration and sincerely apologize for any difficulties you've encountered in with your product.
Please contact us at 1 (87*) ***-****. We are available from Monday - Friday, 9 AM - 5 PM Eastern Time. We are happy to assist you and work toward a resolution.
We appreciate your patience and look forward to hearing from you. Warm Regards, Yankee Candle Consumer Service