Yankee Candle
Yankee Candle Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Yankee Candle has 2.0 star rating based on 135 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Yankee Candle to a friend or colleague.
- Rating Distribution
Pros: Love the candles, Smell, Great candles.
Cons: Customer service does not exist, Very bad, Candle quality.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Yankee Candle has 2.0 star rating based on 135 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Yankee Candle to a friend or colleague.
- Rating Distribution
Pros: Love the candles, Smell, Great candles.
Cons: Customer service does not exist, Very bad, Candle quality.Recent recommendations regarding this business are as follows: "I guess double check ur product before going out the door.", "Beg for the classic design to return or don’t support them", "Scam", "Buy other brands", "I was disappointed by this product.".
Most users ask Yankee Candle for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Yankee Candle Reviews
"Mistaken shipping addres"
Satisfied with outcome. Representative did an excellent job. Appreciate help. 121212****121121****212
"Candles not burning correctly"
I bought 4 pumpkin spice Yankee candles all of them I light and use are burning in middle only donot have strong scent Im not happy with them for the money I...
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Verified Reviewer
Mistaken shipping addres
Satisfied with outcome. Representative did an excellent job.
Appreciate help. 121212****121121****212
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Derry, New Hampshire
Candles not burning correctly
I bought 4 pumpkin spice Yankee candles all of them I light and use are burning in middle only donot have strong scent
Im not happy with them for the money I paid for them would like compensation Please I spent good money always buy Yankee candles these are horrible not sure whats going on with them
Preferred solution: Full refund
Lubbock, Texas
I’ve tried dozens of time to sign in to change my password i enter the code# and it says it’s wrong
i can't get signed in on my account. I have tried a dozen times to get signed in.
Send me a new code. I go get the new code and type it in. They said it's the wrong code. I've got candles waiting to check out.
If I can't resolve this issue in the next few minutes, you can keep your candles. I'm done. This is ridiculous.
I don't mean to be rude. I'm just tired of this.
Kill Devil Hills, North Carolina
Candles
Get someone on the phone thats speaks English! A while back, I bought 5 or 6 of your big candles.
I bought them from a woman who knows how to describe what the *** a scent of a candle smellls like! I consider this a girly thing, so I know my wife did the ordering. Unfortunately she passed away March of this year. My name is John Bell, hers is Lindy.
I wanted to carry on her tradition as far as candles.
I dont know whose name its in, password or anything else. Thank you for making her days a little better!!!
Preferred solution: I don’t know, maybe something to do with Christmas
Murrysville, Pennsylvania
Disappointed has a extremely low scent
I have been buying your candles for years. Always looked forward to using them.
I purchased 2 Yankee candles in October only used 1 and it has very little scent to it. It was their apple pumpkin ( so disappointed ) your brand has always been great but, not this time.could have been a bad batch.
User's recommendation: I guess double check ur product before going out the door.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThese new labels are HORRIBLE!!!! why the tacky big white box!?? Shame on you Yankee! This are God awful and I will never buy again
They made a change that wasn't necessary and that most people didn't want: a modernized look. Most of your customers don't want this tacky white box.
We want to see the actual picture, not your stupid white box. We already know it's Yankee Candle. I beg you to go back to the large picture on the jar candles and stick with the classic look.
I won't buy again until you do, and I spend over $200 a year purchasing with YC. Not anymore until you take the stupid white label off.
User's recommendation: Beg for the classic design to return or don’t support them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder Mishap
Placed order on 06/13/2025. Never received any other information.
On 06/21/2025, my neighbor calls me, as I am out of town, and says there is a box outside. No shipping email. No tracking. Nothing.
I spend quite a bit with them, and I have to say I am pissed. I had my neighbor open the box, and one candle I paid for isn't there. They canceled the item without a word and no refund.
Then they have the nerve to charge shipping. I see Yankee has gotten too big for their britches.
Cheapest Shipping
Cannot cancel orders / cannot get anyone from customer service on the phone / their AI generated system sounds very off-putting / oh, and you cannot stop their order once they ship it.. very over YC
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA company that doesn't stand behind there products
They asked for pictures and I sent it to them and then they asked to send them again. I have not heard back.
Colorado Springs, Colorado
THEY KEEP RAISING THERE PRICES "?? I REMEMBER WHEN A CANDLE WAS ONLY $20 ITS DEFINATEL SKY ROCKETED OVER THE YRS
THE PRICES KEEP GOING UP I GUESS THEY HAVE TO KEEP UP WITH EVERYONE ELSE"?? BUT
THE CANDLES ARE GOOD BUT THE PRICES ARE NOT"??
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Verified ReviewerDid not receive free item on BOGOF offer
Hi there - I purchased two candles recently. One was on buy one get one free deal but I only received one candle.
Please can you send the free candle.
I only purchased this item as it was on this offer. These items were both gifts and Ive now missed the celebration for one person.
Thank you for the feedback you have provided. We are truly sorry to hear about your recent experience.
We appreciate you bringing this to our attention, and we understand how disappointing it must have been—especially with these candles intended as gifts. To better assist you and ensure this is resolved promptly, we kindly ask that you contact our Yankee Candle Customer Service team at 1-877-803-****, available Monday through Friday, 9AM–8PM EST. Alternatively, you may submit an inquiry online at https://***/support/contact-us.
We’re here to help and look forward to making this right. -Justine Newell Brands Executive Care
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Verified ReviewerResolved: Horrible customer service
Company fixed the issue and I have been provided with apology. After posting on here they offered a full refund instead of the gift card. I asked for that when I received the broken product and they refused.
Ordered candles then 2 days later they went on sale but customer service would not return my emails. When received one was broken and they gave me a credit and refused to give me refund because they said I used a $25 GIFT CARD on a order of over $100.
Then they advised they have no record of my return or contacting them. Horrible customer service .
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Buy other brands
Thank you for sharing your review. We're sorry to hear that you had issues with your order and that the service you received was not up to expectation.
We encourage you to reach back out. You can reply to your open internal case, or at the following: https://***/support/contact-us 877-803-**** - Mon-Friday: 9am-8pm EST Thank you again, Yankee Candle Consumer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder was delivered to wrong address now I’m unable to speak with a live representative!!!!
I received multiple text messages from YOU telling me my orders were delivered today beginning at 11:02am. then two more texts after that for 2 other orders that were also delivered. NONE OF MY ORDERS WERE DELIVERED HERE!!!
Preferred solution: Deliver product or service ordered
Fort Lauderdale, Florida
Buy a Yankee Candle Yesterday in Target
I have bought this candle for years but its price is very high for quality does not perspire smell any matter how small the area money thrown for this happened to me with a smell for the. car I do not know what has happened but do not buy more candles of this brand again
User's recommendation: I was disappointed by this product.
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Verified Reviewer |
Seabrook, New Hampshire
Didnt recive my order
I ordered several items from your company six.I havent recieved any of them.You had taken it out of my account.I would like my candles or my money back
- Scam
Preferred solution: Deliver product or service ordered
User's recommendation: Scam
Order
I received an extra item. Should I send it back to you?
I am not sure what I should do to resolve this issue so If you could let me know how to proceed then I will try to comply with your suggestions for relief. Thanks for your help in resolving this issue that
About
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Some particular items can make our lives brighter and more interesting. Candle is a part of big art. This usual accessory helps relax and makes mood better. Yankee Candle is an online store, where people can purchase beautiful candles of different types, shapes and fragrances. In the collection of candles there are more than 150 fragrances, well-known in the world. The company was born in 1969, when one man tried to make a Christmas gift for his mother, using usual crayons. The company's facility is located in Massachusetts. Buyers can select among presented samples, or may even order custom made candle. Moreover, there are numerous accessories like candle handlers and jar shades and other essentials.
Yankee Candle is ranked 59 out of 614 in Bed and Bath category
USA
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Thank you for reaching out to notify us of this complaint. We regret any inconvenience and would like to gather additional details regarding the consumer's experience.
Despite our efforts to contact them via email to resolve the matter, we have not received a response.
We encourage the consumer to reply to our messages at their convenience or call us at 1-877-803-****, Monday through Friday from 9 AM to 8 PM EST, so we can work toward a resolution. Sincerely, Justine Newell Brands Executive Care