Yankee Candle
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Clifton Park, New YorkDouble charge on my bank acct
Candles burnt black!!
Order cancelled by THEM!
Preferred solution: Deliver product or service ordered
User's recommendation: Buyer beware - order well ahead of when needed!
Complaint
User's recommendation: Coupon
Complaint
- Smell
Preferred solution: Let the company propose a solution
Reached in and grabbed broken glass
- Love scents
- Smell
Preferred solution: Let the company propose a solution
Poor customer service!!!!!
Preferred solution: The order # is W2545171384, I do want my order! I just want someone to take my card information!!!
Poor customer service, zero communication
User's recommendation: Order months in advance, they're ridiculous.
DISSAPOINTMENT
User's recommendation: BATH AND BODY
Threatening
User's recommendation: Not good non professional
I just put in an order and it's $6.00 over. Why is that?
Preferred solution: Price reduction
User's recommendation: Be available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScent & wick
- Size
- Pretty
- Not enough scent
- Like burning unscented wax
Preferred solution: Full refund
User's recommendation: Been satisfied until these purchsses
The WORST customer service I’ve ever dealt with. Trying to reach a supervisor for over 3 weeks now. All I get is a run around regarding my returns! Horrible customer service. Will never recommend
User's recommendation: STAY FAR AWAY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Holland, MichiganSerious injury from broken candle jar
They sent me an email asking how they could help me. I asked for compensation for my Copay for my ER visit and a gift card . Haven't heard anything else than some discount coupon I'm not interested in.
- Long candle life
- Wonderful fragrance
- Design flaw
- Very bad
Preferred solution: Compensation
User's recommendation: Ask Yankee Candle to put a metal collar on neck of jar to reduce chance of glass shards.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered Candles, Order Canceled, FALSE ADVERTISING!
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this business, they've gone WAY downhill!
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Same thing is happening to me. I have tried to order something 5 times now only for it to be canceled by them.
Things in Stock suddenly out of stock and then restocked and the cycle repeats.
Now I am waiting for a free candle to make up for the hassle...and it has been in the warehouse for over a week. Horrible business practice.